Terms & Conditions

1. About TABASAMU

TABASAMU is a Kenya-focused platform that helps customers discover independent massage, beauty, wellness and cleaning professionals. The platform facilitates discovery, enquiries and appointment requests but ordinarily does not supply the underlying services.

The registered legal operator, official support contact and effective date must be confirmed and displayed before public production launch. This page is a development-stage policy draft.

2. Eligibility and acceptable use

You must use TABASAMU lawfully and provide accurate information when submitting enquiries or registering as a professional.

• No fraudulent identities, impersonation, harassment, spam or unlawful content.
• No erotic or sexual service offers, unauthorized medical practice or misleading therapeutic claims.
• No scraping, interference, automated abuse, malicious uploads or attempts to access another person's account.

3. Independent professionals

Professionals are responsible for their service descriptions, qualifications, licences where required, prices, travel arrangements, cancellations, safety practices and contractual commitments. Identity or document verification indicates checks performed, not a guarantee of outcomes.

Customers should verify suitability, exact price, timing and safety arrangements with the professional before proceeding. TABASAMU may investigate reports and suspend profiles for safety or policy concerns.

4. Enquiries, WhatsApp and appointments

Opening a WhatsApp conversation does not mean a message was delivered or an appointment was accepted. Booking requests remain pending until confirmed by the professional through an authorized channel.

Unless TABASAMU expressly introduces a separate payment service, customers settle professional service charges directly with their selected professional. TABASAMU does not charge a booking commission.

5. Professional subscriptions

Provider registration is free; public discovery requires approved verification and an active subscription. The Standard plan costs KSh 1,000 per month and Featured costs KSh 3,000 per month in total. Featured does not guarantee ranking, customers, enquiries or sales.

Subscription activation depends on successful verified payment and appropriate eligibility checks. Renewals, expiry and any approved refunds are governed by the Refund & Subscription Policy.

6. Contact consent

Anonymous browsing does not disclose a visitor's identity to professionals. When a customer voluntarily submits name and telephone number and explicitly asks to be contacted, the selected professional may follow up only about that enquiry, subject to withdrawal of consent and applicable privacy law. Unsolicited marketing is prohibited.

7. Intellectual property and user content

Professionals retain their own original content but grant TABASAMU permission to host and display it for platform operation. Uploaded content must respect third-party rights. TABASAMU branding, interface and software may not be copied without permission.

8. Service availability and disclaimers

The platform is provided on an as-available basis. TABASAMU aims to maintain accurate discovery information but cannot guarantee independent professional availability, service quality or any commercial outcome. Nothing in these Terms excludes rights that cannot lawfully be excluded under Kenyan law.

9. Complaints, suspension and disputes

Report unsafe services, misleading profiles or unwanted follow-up through TABASAMU's published support channel. The platform may restrict access while investigating a credible complaint.

These Terms are interpreted under applicable Kenyan law, subject to mandatory consumer and privacy protections. The specific dispute-handling contact must be activated before launch.

10. Changes

Material changes will be published with an updated effective date, and additional notice will be given where required. Continued use after lawful notice constitutes acceptance where applicable.